Before finalizing your order, please check your shipping details are correct as we unable to change once your parcel has been dispatched.
All orders are processed & dispatched within 48 hours of receiving payment.
We use Fastway Couriers for our deliveries and this covers most metropolitan areas. We use Australia Post where Fastway Couriers can’t go which includes PO Box addresses or areas not covered by Fastway network. No deliveries are made on Saturday, Sunday or public holidays.
You will receive an email with a tracking ID once your parcel has been dispatched.
All Wild Tribe products are dispatched from our warehouse located in Nowra, NSW.
AUSTRALIAN DELIVERY RATES
We charge a flat rate of $10.00
AUSTRALIAN DELIVERY TIMES
These are their estimated delivery timeframes:
All capital cities (excluding Perth/NT) – delivery is between 2-3 business days from dispatch.
Perth & Darwin capital cities – delivery is between 7-9 business days from dispatch.
Regional Australia – allow 5-7 business days from dispatch.
All orders via the Fastway Couriers network will require a signature on delivery unless you authorise for parcels to be left at unattended premises (include note in your order). If there is no one available to sign for the parcel, a slip will be left at the address and the parcel can be re-delivered at a convenient time.
Once you receive your tracking ID you can track your parcels via the Fastway Couriers website or Australia Post website. If your parcel has not arrived in the estimated time period we recommend you check online for up-to-date information on your delivery. Keep in mind, couriered parcels require a signature so the parcel may be awaiting your re-delivery times.
If you have any difficulties locating your parcel please contact our Customer Care team via firstname.lastname@example.org
FREE LOCAL DELIVERY
All orders over $35 are eligible for FREE delivery if your postcode is within the 2541 network. If you unsure please contact our Customer Care team at email@example.com
Or fill in our Contact Us form
Please choose carefully as we are happy to exchange but refunds will only be offered on faulty items. There is NO exchange or refund on custom made products or clearance sale items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must also still have the receipt of the purchase. If it was an online purchase, we will have the proof of purchase, if it was in-store you will need to have to receipt or provide specific details on date of purchase so we can investigate further.
All requests and claims must be made within 30 days of invoice/sale date.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping for Returns
To return your product, you should mail your product to: 74 Kinghorne Street Nowra New South Wales AU 2541
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs already paid are non-refundable. If you receive a refund, you will only be refunded the item amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. This will guarantee we will receive your returned item.
All sales are final upon checkout completion. If you change your mind and wish to cancel order before it is shipped (or made in the case of custom made items) we are happy to refund your payment minus a 10% administration fee. Once products are shipped or custom item has been started refunds are no longer available.